Terms and Conditions

Subscription to Medad services through the site or application requires the acceptance of the following conditions (Terms of Use).

The services – provided by Medad under the terms of use include many products, features, and tools – that help you manage your business.

Any new features or tools added to the current service are also subject to the same conditions. You can view the conditions at any time on the Medad website.

Medad has the right to update and change the terms of use by posting updates and changes to its website or application. It is also advisable to visit the site from time to time to see any update that may affect you.

You must read and agree to all the terms in the Terms of Use and Privacy Policy before becoming an official Medad user.

Abstracts are provided in simplified language for clarification. Please read the “Terms of Use” to get a full picture of your legal requirements. By using Medad or any of its services, you agree to these terms.

   Account terms : 

  1. You must be 18 years of age or older, or have reached the age of maturity according to the laws and regulations of the country in which you use the service

  2. You must register with Medad to use the service and benefit from it. Medad has the right to reject the request to create any account – as it is entitled to – Cancellation of any account due, in accordance with the powers granted.

  3. Medad has the right to use the email address and mobile number as  methods of communication.

  4. The user is responsible for keeping his password safe. Medad is not responsible for any loss or damage that occurs as a result of forgetting and not maintaining the security of the account and password.

  5. The user is responsible for all activities and contents such as data, graphics, images and links that are downloaded under his account in Medad. No virus, computer worms, or any code of a destructive nature should be transmitted.

  6. Violation of any term in the Account terms described in accordance with the powers granted to Medad will lead to immediate termination of user services and the claim for compensation.

   General Provisions : 

You must read all the terms and conditions outlined in these terms of use and this Privacy Policy and agree to and accept them before becoming a member of Medad.

  1. Help is provided to all Medad users and is only available via WhatsApp.

  2. The terms of use are subject to and apply the applicable laws of the Kingdom of Saudi Arabia and the parties agree on the jurisdiction of the judicial authority – in the Kingdom of Saudi Arabia, any dispute or claim arising from the conditions of use.

  3. The account holder agrees that Medad may amend these Terms of Use at any time by posting the revised Terms of Use on the Medad website and / or application.

  4. Amendments to the Terms of Service are effective from the date of publication. The account holder’s use of the services after the modification that occurs to them and which is published on the Medad website and / or the application is considered acceptance and acceptance of the amended terms of use. The account holder must stop using the service if he does not agree to any changes to the terms of use.

  5. The account holder may not use the Medad service for any unlawful or statutory purpose or for any unauthorized purpose and is not entitled to use the service in any way that is in violation of any private system or law – copyright and intellectual property rights laws – and Medad is entitled to revoke any account that violates any terms and conditions.

  6. The user acknowledges that he will not reproduce, duplicate, copy, sell, resell or exploit any part of the service or use or access it without obtaining the express written permission of Medad.

  7. The user acknowledges and agrees that the use of the service including the information sent to or stored by Medad, is subject to its privacy policy

  8. Terms of use will be available in Arabic and English. In the event of any inconsistency or inconsistency between the English terms of use and the terms of use available in the Arabic language, the Arabic version is the version approved.

   Medad Rights : 

  1. The right to update or terminate the service for any reason without notice at any time.

  2. Anyone has the right to refuse to activate the service for any reason, at any time.

  3. In the event of a dispute over account ownership, Medad has the right to request documents to verify or verify ownership of the account. The documents may include, but are not limited to, an electronic (scanned) copy of the business user’s license or a copy of the national identity card, or the last four digits of the credit card in the file and so on.

  4. Medad has the right to decide at its own discretion or after seeking the advice of a legal account holder who owns the account and has the right to issue the decision to transfer the account to the legal owner. In the event Medad is not able to determine the legitimate account holder in a logical and reasoned decision, it is entitled to temporarily suspend the account until the contesting parties are separated by a judicial ruling or a binding agreement in the presence of a legal adviser.

   Liability limits : 

  1. The user agrees and understands that Medad shall not be liable for any direct, indirect, incidental, special, consequential, or severe damages, including without limitation, and damages arising from loss of profit, reputation, use, data, or other intangible losses resulting from the use of Service or inability to use it.

  2. In all cases, Medad and its distributors are not responsible for the loss of profits or any special, incidental or consequential damages arising from their services or these terms of use (and including those caused by negligence). The user agrees to indemnify and protect Medad and (as the case requires) the parent company or subsidiaries or Medad -affiliated companies or Medad partners or officials or managers or agents or employees or suppliers not affected by any claim or demand including the attorney fees he provides Any third party due to or arising out of the user’s breach of these terms of use or the documents it contains by reference, or in violation of any system, law or any right of the public.

  3. The account holder is entirely responsible for the use. Whereas, the “as is” and “as available” service is provided without any warranty or express, implied or legal conditions.

  4. Medad does not guarantee that any defect in the provision of services outside its ability or due to emergency or force majeure conditions does not occur – that no defect or error occurs, and Medad is committed to taking all necessary and reasonable steps to remedy and remedy the situation.

   Waiver and full agreement: 

Failure to exercise or enforce any right or condition of use is not considered a waiver of this right and your use of the service is subject to terms of use (the complete agreement between Medad and the user) and it replaces any previous agreements between you and Medad (including previous versions of the terms of use for example – but not limited to, oral agreements or preliminary addresses)

   Payment of fees : 

  1. The user pays the value of the fees imposed on his participation in the service (“subscription fees”) and any other fees required.

  2. The user must type valid credit card information in the registration file to pay all periodic financial obligations. The increase in fees charged to the credit card account whose information was written (“the approved card”) will be recorded, and the fees will continue to be collected from the approved card (or any alternative card) against the fees due until the services are terminated and only occurs when all the fees due are paid in full unless otherwise mentioned. All basic fees and other fees are in Saudi Riyals, and all payments must be in Saudi currency.

  3. The subscription fees are paid in advance, the invoice is issued within (30) days if requested by the customer. The customer has (14) days to bring and settle any problems related to subscription fees bills.

  Auto Subscription Renewal : 

  1. The subscription of selected plan will auto renew using the payment methods you entered in your account at the date of the end of your current subscription period. Or by transferring the fees to Medad bank account directly.

  2. If payment is not successfully settled, due to expiration, insufficient funds, or otherwise, the subscription will not renew automatically.

  3. You can deactivate the auto subscription renewal at any time

   Cancellation and termination : 

  1. The user can cancel his account at any time by contacting the support team.

  2. When either party terminates the services for any reason:

  • Medad will stop providing the user with the services and will no longer be able to access his account.

  • The user does not have the right to recover any charges unless otherwise specified in the terms of use.

  • Any balance due to Medad Company as a result of your use of the services through the date of this termination will immediately become fully payable and the user’s site services will be immediately suspended.

   Return Policy : 

 Return steps  :    

  1. It is required that the customer be eligible for return in accordance with the return policy

  2. The customer raises the return request by communicating with his representative or with the customer service team in the designated channels.

  3. The customer service team handles the return request within 3-5 working days, in the event that the customer is not eligible for a refund, the customer service team will inform the customer of the refusal and explain the reasons

  4. In the event that the customer deserves the return, the return will be within 3-5 working days.

Annual subscriptions  :    

  1. The customer has the right to request a full refund within 10 days if he did not use the service and did not receive any training sessions or any other service.

  2. The customer has the right to request a partial refund of the amount within 10 days. A one month subscription is deducted in this case + one month for each training session presented to the customer or special design or any other service.

  3. If the customer requests the return after 10 days, the request will be rejected.

Monthly subscriptions :    

The grace period for raising the return request is 3 days from the date of subscription: The customer has the right to return during the mentioned grace periods in the event that he did not use the service and did not receive any training sessions or design or any other servcie.

Applications :    

The return grace period is 10 days from the date of payment, the details are as follows:

  • In the event that the customer paid the value of the application and the application was not used  and no training sessions were presented and no special design or any other service, he is entitled to recover the full amount during the grace period

  • In the event that the customer used the application or training sessions were presented or any other service and a refund was requested, 30% of the application value will be deducted during the grace period

  • The customer is not entitled to claim refund after the grace period.

   Adjustments to service and prices : 

  1. Prices for using the services are not fixed and subject to change, provided the user is notified. This notification can be submitted at any time by posting changes on the website.

  2. Medad reserves the right to amend at any time and from time to time or to stop the service (or any part thereof) with or without notice.

  3. Medad shall not be liable to the user or to any third party for any amendment, price change, suspension or suspension of the service.